Customer Service Email --->

Where is my order?

There are two effective ways to get a status update on your order! You can enter your information into our Order Lookup:

Or contact us for your USPS tracking number:
How long will it take for me to get my order?
Please allow 2-4 weeks for delivery of your order


Can I get my order faster? I need it for a holiday!
At this time we can not offer expedited shipping on our orders. However many of our customers receive their orders very quickly! 


I have a prescription- can I order prescription sunglasses from you?
At this time we do not offer prescription lenses in our glasses. We apologize for any inconvenience this may cause. Our frames are solid and do not come apart which is necessary to accommodate some, but not all, prescription lenses. We recommend speaking with your eye care professional about whether your unique prescription can be accommodated in a solid frame.


Are you based in the USA or overseas?
Offerswipe is based in the U.S.A. out of Arlington VA. Just a few miles from the nations capital!


I don't like my order. How can I return it?
 A full refund minus the shipping cost will be refunded once we receive a tracking number from you that the item has been sent back to:
4201 Wilson Blvd, Ste. 110-501
Arlington, VA, 22203 


Do you provide return shipping labels for returns?
We do not provide return shipping for any of our returns. You can view the full return policy here:


I only use PayPal. Why don't you offer that as a payment option?
We no longer accept Paypal. Our secure payment software is not currently equipped to use it. We do accept most major credit cards.


I ordered two or more items during your free priority processing promotion! Why am I still being charged for shipping?
Thank you for contacting us regarding your order! Our free priority processing promotion is a free upgrade to priority processing from our standard processing. Our standard processing rates still apply for this promotion.